Frequently Asked Questions

Smart Sumai is an AI-powered property management platform for any type of property — short-term rentals, long-term rentals, personal estates, and more. It centralizes your properties, guest stays, service tickets, team contacts, and an AI assistant — all in one place.

When you sign up, you get a dedicated phone number for SMS. Text it in plain English to check property status, file maintenance tickets, schedule guest stays, add contacts, or ask anything about your portfolio. The same AI is also available as a chat bubble inside the dashboard — and your conversations sync between SMS and web so you never lose context.

You can: check any property's current status, create urgent or routine service tickets, schedule guest stays, add or update vendor contacts, get a list of open tickets, update property cleaning status, and more — all in natural language.

It's $50 per month, which includes up to 3 properties. Each additional property beyond 3 is $10 per month. There are no setup fees, no contracts, and you can cancel anytime from your billing dashboard.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Google Pay, Apple Pay, ACH bank transfers, and PayPal. All payments are securely processed.

Yes. You can invite cleaners, maintenance staff, and co-managers from the Settings page. Team members can be given access to specific properties with role-based permissions. When a team member is added to a property, their contact information is automatically included in that property's contact list.

Text your AI with a description of the issue (e.g., "Leaking faucet at Lake Cabin, urgent"). The AI will create a service ticket, identify the relevant contact (plumber, maintenance, etc.) from your property contacts, and send them a notification email. If no contact is on file, the AI will ask you to add one.

Each stay gets a unique guest link. Guests can open it without signing up, view property instructions, and submit a report (notes, issues) after their stay. Their responses are sent directly to you as a notification.

Direct calendar integrations are on our roadmap. For now, you can manually log stays and use the AI to manage them. You can submit a feature request from Settings and we'll prioritize the most-requested integrations.

You can manage or cancel your subscription anytime from the Billing page. To permanently delete your account and all data, go to Settings and submit a deletion request. Our team will process the request on your behalf.

Yes. Smart Sumai is built to meet SOC 2 security standards and PCI DSS compliance requirements. All data is stored with row-level security — users can only access data they own or have been explicitly granted access to. All connections are encrypted in transit and at rest. Payment data is never stored by Smart Sumai; it is handled entirely by our payment processor.

Email support@smartsumai.com — our AI-powered support agent handles most questions instantly, including login issues and billing inquiries. Escalations go to a human team member.